Ethos and philosophy

be regarded as an individual and given our special attention
be cared for by people like you who are capable of understanding their needs and competent to meet those needs
be treated equally, and no less favorable than others
receive respect and understanding regarding their cultural, religious and spiritual beliefs
receive prompt attention in relation to all of their healthcare needs
be safe, feel loved and always know that “someone cares”
be informed about all important decisions that affect them, and to have a say
be afforded privacy for yourself and their belongings
have the opportunity to think independently, and make their own choices
complain about anything they feel is unfair or unjust, and to have that complaint listened and responded to.